Your questions answered
Common questions
How can I place my order?
Our products are available exclusively on Amazon and can be purchased from our Official Amazon store here: www.amazon.com/polimo
How long will the delivery take?
We rely on Amazon for payment processing, delivery, storage, and returns/refunds of our products. Once you place your order, Amazon will ship the product from a fulfillment center near you and provide you with an estimated delivery window.
Where can I get replacement parts?
Our customer service and product support teams are always ready to assist you! If you require replacement parts, please contact our customer service team.
Where can I find my Amazon Order ID?
To find your Amazon Order ID:
Step 1: Log in to your Amazon account and click “Your Order” on Account & Lists Page.
Step 2: Click “Order details” on the right order.
Step 3: You will see your order ID in this format: 17 digits format xxx-xxxxxxx-xxxxxxx.
How can I contact customer support?
You can reach our customer support team via email at support@polimo-grooming.com or by filling out the Contact US form